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Notice how many people have to buy parts. There's your first clue. Next clue, everybody seems real excited to have to buy parts for something that should be sturdy. The excessive excitement seems odd. Next, most websites' review entries start/default to zero Stars. These guys default theirs to five full Stars so unless you're ready to catch it, you default to rating five stars. Go figure.
Now to me. I got this as a gift so you won't see the verified tag. It broke on second use assembly because the braces and connections are cheap and flimsy and broke with a gust of wind. See the pics. Same pics I sent to them and they sent me a link back to where I could send them money for parts. Not gonna happen. Zip ties and duct tape will be just as sturdy. Maybe even last longer. Oh, and if you think that breaking on the second setup and then customer service sending me a link to buy parts is good customer service, then, well,... Maybe you should rethink that. Good luck.
just what i needed.
I been try all day to order a part.. your web site is no good and you don’t have phone number to order a part .. in my opinion this piss poor customer service
Perfect fit and on time!
I ordered two different replacement parts for a deluxe canopy. The shipping was ridiculously fast though they sent me two identical parts. After contacting them, they advised to keep both of the parts sent and they would send me the correct part. They again were fast with shipping and sent 2 of the needed parts! GREAT customer service!!!
Received the parts and they were exactly what I needed. Thanks.
Deluxe Canopy Parts
So, it can windy suddenly here in FL. even though I had the canopy weighted with 5# weights, a gust took it up and over the fence, breaking one of the scissors cross bars. A quick look at it, then a trip to the website and I easily identified the part and a couple days later installed and back to NEW!
Really easy to replace, Can't tell which one broke or anything. Fabulous. Heavy duty is the ONLY way to go and a good company like ABC CANOPY standing behind their products is awesome!