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A couple of the reinforcements came off and because of this one of the bars broke. I emailed ABC Canopy and they sent me the replacement parts as well as a few extras within 3 weeks of my email. Thank you ABC Canopy!
ANC has my loyalty, ever since high winds and storms turned a neighbors tent into scrap, where ours stayed upright and unscathed. Great quality, sturdiness, even rugged. Customer for life.
Ordered on April 22nd 2019. About 9 months latter had a issue where 2 of the frame bars bent holing the canopy because a couple of bolts had fallen out. Emailed ABC direct and they replaced the damaged frame rails at no charge unfortunately they didn't have the canopy color available but had one sent from China for $40 shipping which we felt was fair.
Highly recommend this company there product is great and the customer service is exemplary.
This company is great w customer service and very fast with email replies. Thank you!!!