We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Contact Guidelines

To help you replace and fix canopies correctly, we have to
use your order number to get its model number, and also make sure that we
are your canopy’s manufacturer.
Order number or order screen shots: Amazon and our website’s order number
are both workable
Pictures: A zoomed-in picture for damaged area. A global picture for the
canopy.

For part replacements, the following information will be needed to help you.
Providing them in advance can cut down the process dramatically.
Order number or order screen shots: Amazon and our website’s order number
are both workable.

Pictures: A zoomed-in picture for damaged area. A global
picture for the canopy.
The picture about parts’ number and quantity in need: How to get that? Firstly,
check the parts lists on instruction. Second, mark the needed parts in red
circle, take a screen shot of that. Third, send the picture with text description of
part numbers and quantity you need. PS: If you don’t have an instruction, feel
free to ask that us for that.(Please provide your order number first)

Warranty Information:1 Year Warranty for Frame,6 Months Warranty for Top.

Free shipping for over $69 in the United States (US Except HI VI AK PR GU）

We also offer expedited deliver.
Pay attention: when expedited is applied, extra fees occur.
(Standard delivery: usps, ems, Royal post.)
(Expedited delivery: Fedex, UPS, DHL)

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Usually we ship product(s) from our warehouse located in California. If the products are out of stock(both warehouse and Amazon), we have to ship them from oversea factory.

Please provide your city, state, zip code, and the product (SKU) you want to purchase. We will help you check the days for standard logistics and expedited logistics.

After the purchase,you can send
us your LOGO, color, text to this email address: sales@abccanopy.com and
professional designers will send you the schematic within 24 hours (weekdays
only). After obtaining your confirmation, within 7-15 days, a new partner will
come to you, unique, and work with you to achieve your goals faster and better.
See the detailed process of customizing the product here.

The custom item usually takes 4-6 business days for
printing, 3-8 days for shipping.
You can first send the graphics to our email address:sales@abccanopy.com , and
confirm the effect drawing will help promote the whole customization project.

The 10x10 custom tent include 1x custom top,
1x frame,4x sandbags,4x ropes and 4x stakes,1x roller bag and free design service.

Please tell me the customized tent type you want
to order(S1, S2, S3), tent size (8x8,10x10, 10x15,10x20) and required side walls
and side walls quantity.I will send the correct template to your email.Thanks!

Please send us the tax exemption certificate and we will refund the tax to your account after you place the order and receive the tracking number for the package.

Our commercial series (S1, S2, S3) tents have flame retardant labels sewn on the inside of the top. We can also provide you with electronic flame retardant certificates. But we recommend using it away from high temperatures and naked fire.

We are happy to offer discounts to veterans and non-profit organizations, and we welcome you to inquire about discounts if you need to order in bulk. Welcome to contact:sales@abccanopy.com