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Love the canopy however, after only 6 months the center, main support that is made of plastic broke and I have been unable to find replacement part or even the name of the company. I searched the internet to find the company. It would seem that the main support would be made of metal just as the center pole is made of metal. The tent is used one day per week for a Farmer's Market Station. On the plastic center piece that you push up to fully open, there are 2 small plastic bead like pieces that pop into the pole to connect and bears the weight of the tent. Once one or both of the little bead like pieces either wear down, or in my case, broke off the center could never hold the weight of the tent. I am having to jury rig the center so I can use the canopy. What solution do you have for this problem? No where on the tent, canvas container or box was your company name or number of Customer Support to help me.
Do have 12x12
I’m trying to order a part and the number on the website is for EZ Up canopies!!! How/why do you have a different company’s number listed?
Guess I’ll order my next canopy from EZ Up.
I bought this 2 years ago. I always wait until I have an item for a while before posting a review. This has held up wonderfully. I habg grids from thebsides and then habg wood signs from them. They hold a lot of weight with no issues at all. When I'm at a show and everyone else's tent blows over, mind stays intact and strong. You won't be sorry.
A couple of the reinforcements came off and because of this one of the bars broke. I emailed ABC Canopy and they sent me the replacement parts as well as a few extras within 3 weeks of my email. Thank you ABC Canopy!
I have not used it yet but I am happy with the quality of it looks very sturdy and well worth the money.
I ordered the awning package but after some time I still haven't received a tracking number. I messaged the company, and immediately got a response back. I was told the one I ordered in my color was sold out. Then we emailed back and forth and came up with a solution for a different package with the same color I wanted. The guy I spoke with was incredibly patient with me, very fast at responding, and even put in for rush shipping which was beyond awesome! I love my canopy and I'm so very glad I chose this company to purchase from. Thank you!!!😊🤍
I’m usually pretty skeptical when it comes to purchases such as these. I’m in Canada, I thought for sure I would be dinged for some border-crossing duties- but no, they have a shipping location in my province. Once shipped, it arrived in 2 days.
My original order wasn’t available, but customer service was exceptional. Prompt and very helpful. Super impressed. Glad I ordered directly from ABC Canopy, rather than through Amazon. Great deal.
I purchased a canopy from Amazon in February and it is awesome! It's design is perfect for any weather condition that may arise. It's also very strong and sturdy. My family uses it almost every day and I live in Hawaii where it's windy a lot and it's still going strong.
I need replacements parts! Have been sending emails & no responds! PLEASE HELP !!!!!!
We bought two 10x20 canopies and they are NOT (repeat, NOT) waterproof. We were camping and left stuff under the canopy thinking it would keep it dry (brand new, first time used). When we got back to camp, the canopy was soaked inside and out and water was leaking everywhere. I posted pics of the canopy I took when we got home. You can see holes everywhere and I sprayed it with a hose for a few seconds and it leaked immediately. The bottom line is they are great for shade, but not waterproof. When I contacted the company, this was the last reply after sending pics.
"You had better contact with us in the first moment when it was leaked, now your top is out of warranty, our manufacturer might be irresponsible for that.
We have reported your issue to our manager, he agrees to send you a new top, and it is out of stock, needs to be shipped from our oversea manufacturer, would you please pay the shipping fee about $80 if possible? recently the freight is increased a lot."
They never did send me a new top...looks like a scam.
I loved the sky blue color. It was easy to put up and lots of different walls to choose from. Only thing mesh wall had a hole in it. I’m trying to replace it, but can’t find it. Not sold separately!!!! Frustrating.....
How do I get a spare part? I am in the UK and I need Part J constantly showing as sold out on the web site and there is no telephone number available to contact you. I have sent three messages via contact and not even had the courtesy of a response, so disappointed.
I gave this 5 stars but I am rounding up from 4.7. It loses a few tenths for the quality of the mosquito netting and its hangers. I have seen better on lesser gazebos with heavier duty zippers and integrated velcro hangers. Apart from that minor point, it's all great. Construction is surprisingly robust and well thought-out, much sturdier overall than gazebos I have had in the past. As for assembly... I assembled the 10x13 gazebo on my own. The instructions recommend 4 people to erect the canopy but I had no such luxury. It can be done by one person, but it's going to take time (4 hours for me) and you'll need to take some liberties with the instructions. You will not be able to stretch the canopy over its frame, then raise it to the posts. You'll need to save the canopy for last, erecting the entire frame first. You'll need a good step-ladder, and I used pieces of a wire hanger to temporarily affix some suspended spans to their posts, otherwise it will be impossible to erect all of the posts and spans by yourself. Hope this helps someone.
I purchased an 8’x8’ Canopy to smoke outside in the Eastern United States. The only time that we’ve had to take it down is if the winds are over 15 mph. I’ve used this brand for trade shows and parties and never had any issues with the setup or dismantling and repacking.
That said, after 2 years the sidewalls are starting to get a bit worn out from all the time it’s spent in year round use.
If you’re looking for a better deal with great customer service then this is the place to be.
I had to do some custom modifications to make it fit under our gutters on the back deck but nothing that interferes with the durability of the frame (my son does pull ups 165 lbs. without damaging it).
I purchased several months ago and recently put together. Everything went together without an issue. Seems sturdy. Survived a heavy Florida storm this week. It's still cold (in Florida), so have not had a chance to actually use the canopy, but looking forward to it! I will update my review once I am able to use the canopy.
Its an excellent gazebo; easy to assemble, great weight, the quality of the frame is spectacular and the sand bags and the netting are great added values.
Va s'en servir à l'été
We live in Pennsylvania and it can get snowy windy and rainy same time. This Gazebo holds anything. Did go through snow storm already without any problems. We installed it in our small backyard so it never rains or get windy over there and it worked absolutely amazingly.
Although we have not had an opportunity to use our Gazebo we did open the boxes and verified all the parts were included and In good condition. We are very pleased with this purchase and look forward inviting friends and family to enjoy it with us.
I researched tents for sometime as a outdoor pandemic solution when it rains. I have forwarded the information to several friends and neighbors and we all have this gem. We received our tent and have been extremely happy. The 10x10 White Church door panel came damaged and I have not been able to reach anyone to replace it.
I purchased to have an outdoor party for my wife's 50th birthday and this tent saved the day. This was the anchor shelter and it served the purpose xuring a chilli night. The tent stayed ovet three windy days and held up nicely.
Really really well built lots of features
Used for camping trips. Only takes one person to setup, but it’s easier with two people. I love that it comes with all 4 walls. It’s a huge step up from those cheaper versions. Sturdy and keeps the rain out.
Came just as described. Very sturdy. I do feel like it condensated more then my other pop up awnings, which was weird. But overall great product!